Welcome to Bernicia
We are looking for a Director
Assets & Property and an
Assistant Director Assets
Closing date: Closing date Tuesday 28th April.
Director Assets & Property candidate pack
Assistant Director Assets candidate pack
About Us
The Bernicia Group is one of the North East’s largest housing associations, providing over 14,000 homes across Northumberland, Tyne and Wear, Durham and Tees Valley. We offer a broad range of property types and tenures to meet diverse housing needs.
We recognise the significant impact that high-quality, safe and secure homes have on people’s health, wellbeing and life opportunities. The success of our 2022-2026 corporate strategy demonstrates a strong track record of delivery and establishes a solid foundation for future growth.
Our core strategies set out our strategic aims and priorities in relation to our core business activities, our homes, new and existing, and our services to tenants and customers. The Assets Management Strategy details our strategic aims and objectives in relation to our existing assets and outlines our approach to designing and delivering our services over the next five years (2026 to 2031), seeking to support the development of a shared understanding between Bernicia, its tenants, customers and key stakeholders on the outcomes required from Bernicia’s assets.
We have completed our programmes of building and customer safety works, with this and our control of landlord compliance ensuring the continued safety of our tenants. Over 92% of our tenant’s homes now achieve SAP C or above, helping reduce energy costs for tenants and tackle fuel poverty.
We have exceeded our targets for new home delivery, completing more than 400 high quality homes in the last 2 years, alongside securing a robust development pipeline.
Insight driven, customer focussed approaches have been firmly embedded throughout our operations, helping us sustain upper quartile levels of customer satisfaction, and positive performance indicators, across a range of sector metrics.
Our commercial subsidiary, Kingston, delivers leasehold & estates management services on behalf of owner occupiers, estate agency and private rented accommodation. Operating on a ‘profit for purpose’ basis, their surplus is donated to Bernicia Foundations, where we support people into training and employment and deliver financial and social inclusion initiatives.
Our success is reliant on our highly engaged, high performing teams, who truly are our greatest asset. Collectively, our colleagues have the skills, expertise and determination to deliver a host of housing-related solutions to meet a range of needs across communities in the North East. We value our tenants and customers, work together, respect each other and have the highest levels of accountability and integrity, we deliver what we say we will do, something our tenants, customers and partners can rely upon.
OUR Strategic objectives
We have identified four Strategic Objectives which articulate the direction of travel for Bernicia, and the value we want to deliver.
Each objective has key success factors, supplementary targets and measures (measures being an overall indicator of our direction of travel towards a target).
Monitoring our progress against these targets and measures informs us of progress towards the delivery of our corporate objective and therefore the successful delivery of our strategy.
Objective 1
Investing in Homes
and Communities
Objective 2
Listening and
Delivering Value forMoney Services
Objective 3
Demonstrating
Organisational Effectiveness
Objective 4
Working Collaboratively to Support Opportunity across the North East.
Mission and Values
Vision (Our Overall Impact)
We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. By listening to tenants and customers, and supporting opportunity across the North East, we can enhance communities and help transform our region; it’s called The Bernicia Effect.
Mission (Our purpose)